Here at IoT Sources we often talk about the ever-increasing fusion of the Internet of Things and artificial intelligence (AI).  In most of the use cases we cite, the focus is on project deployment and execution.  We’d be remiss though, if we didn’t point out that manufacturers, service providers and tech support entities, to name a few, are seeing a shift in their business models and revenues as more demand is arising from aftermarket service and support.  In many cases, IoT-based technologies are actually driving these new market demands with the ability to monitor products and run analytics for things like predictive maintenance.  With this shift comes the need for retooling and re-training frontline workers so that they are prepared to be proactive in meeting customers needs.  The following research provides some interesting insight in this regard.

We continue to bask in the glory of the information technology revolution, now a three-decade-long event, which has reshaping the jobs of professionals and corporate staffs across the globe. However, it seems most workers have actually been left out of the equation — the so-called firstline workforce, consisting of field technicians, healthcare providers, retail clerks, drivers, and so on. They’re called “firstline” for a reason — they’re the people with whom your customers are most likely to have first and only contact. If they can’t deliver the goods or services because they are missing out on technology, then your company is seen as unable to deliver, simple as that.

Read the full story on ZDNet

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